Question 1

Where can I purchase the device?

Accepted Answer

You can buy it online and we can deliver it to your doorstep. 
Visit https://www.shoreaccessonline.com/product-page/u2s-global-wifi (https://www.shoreaccessonline.com/product-page/u2s-global-wifi)to purchase.

Walk-in to our office 12/F Room 1243 Times Plaza Building, Ermita Manila

Question 2

How can I reload the device?

Accepted Answer

Download Shore Access app on your phone. Available at Google Play Store and App store to buy load.  https://play.google.com/store/apps/details?id=shoreaccess.google.androidbrowserhelper.demos.customtabssession

Or you may purchase load online at: https://www.shoreaccesscpe.com/data-plans (https://www.shoreaccesscpe.com/data-plans)

Watch video below:
https://video.wixstatic.com/video/5ae87c_5497f3eda1a941c6a8230a938d6df388/1080p/mp4/file.mp4

Question 3

What are the available Data Plans for Pocket Wifi?

Accepted Answer

For complete data plans, please visit this website: https://www.shoreaccesscpe.com/data-plans (https://www.shoreaccesscpe.com/data-plans)

Question 4

How can I check my remaining Data Balance?

Accepted Answer

Download Shore Access app (https://play.google.com/store/apps/details?id=shoreaccess.google.androidbrowserhelper.demos.customtabssession)on your Phone; or
Visit 192.168.43.1 to check data balance.

Question 5

Error: Code 7 What does it mean?

Accepted Answer

The device has no load available in your location. Please top-up your device to use. Message us on Facebook page for more assistance: https://www.facebook.com/shoreaccessmarine (https://www.facebook.com/shoreaccessmarine)

Question 6

How to Change SSID/Password?

Accepted Answer

Step 1: Connect your Smartphone to the device
Step 2: Open browser and visit: 192.168.43.1
Step 3: Log-in (User & Password: admin)
Step 4: Change password and save.

Note: Make sure to remember your new password because all connected devices will auto disconnect upon changes.

Visit here for complete WIFI settings: https://www.shoreaccessonline.com/copy-of-wifi-topup-guide(https://www.shoreaccessonline.com/copy-of-wifi-topup-guide)

Question 7

How to Switch from Cloud sim use to Sim card use?

Accepted Answer

Step 1: Connect your Smartphone to the device
Step 2: Open browser and visit: 192.168.43.1
Step 3: Log-in (User & Password: admin)
Step 4: Tap Settings
Step 5: Tap Sim card Management
Step 6: Tap Change
Step 7: Tap Sim card then Apply.

Note: Please make sure that the sim has a data package ready to use.

Visit here for complete WIFI settings: https://www.shoreaccessonline.com/copy-of-wifi-topup-guide (https://www.shoreaccessonline.com/copy-of-wifi-topup-guide)

Question 8

Is the device Open line?

Accepted Answer

Yes, the device is open line.

Question 9

How far can the device detect signal?

Accepted Answer

The device can connect up to 30 miles from the shore. Connectivity will depend on the network available in the area.

Question 10

Do I need to Insert a Sim card to use the Pocket Wi-Fi?

Accepted Answer

It's optional. You can load the device itself or you may insert a sim card with load to use data.

Question 11

What type of sim card can I insert into the Pocket Wifi?

Accepted Answer

Any roaming or local sim can be used to the device. As long as it is applicable for Hotspot use.

Question 12

How to contact Shore Access Support?

Accepted Answer

You may send us a direct message through our FB Page: https://www.facebook.com/shoreaccessmarine  (https://www.facebook.com/shoreaccessmarine )

You may contact us at: 
Mobile : 0968-884-6432 / 0917-148-6422 /0956-301-4876
Landline: +63-2-8790-4145

Japan Support: (Tagalog/ English/ Japanese)
+818043529051  / +818050751934

Question 13

How does it work?

Accepted Answer

It requires no installation, cables, or software. To use pocket wifi:

Step 1: Turn on the device. Push the power button for 3-5 seconds.
Step 2: Open your mobile phone and Turn on the "Wifi"
Step 3: Connect to the Pocket wifi. Enter the Password attached to the device
Step 4: You can now enjoy using the internet

Note: If your device is not loaded, you may purchase the data package here:

Question 14

How to activate the eSIM?

Accepted Answer

eSIM Download and Activation Instructions:

1- Make sure that your phone is connected to the internet with a stable WiFi connection.

2- Download the eSIM profile:
iOS devices: Open your camera app as if you are going to take a picture and point it to the QR code above

Android and other OS: Go to the Cellular/Mobile network settings of your eSIM capable device and follow the instructions to Add Cellular Plan / Add Mobile Network.

Smartwatches and other wearables: Please refer to manufacturer instructions

3- Assign Cellular / Mobile Data access to your eSIM.

4- Enable Data Roaming

5- Disconnect WiFi and allow the eSIM a few minutes to set itself up correctly according to the country you are in
*******************************************
Troubleshooting and additional Information

If your eSIM is not connecting to a network, please ensure that Cellular/Mobile Data is assigned to your eSIM and Data Roaming is turned ON. Switch off any WiFi or other internet connection your phone may be using and wait for a few minutes for the eSIM to connect.
If you are connected a network but data connection is not working as expected, please check if APN is mentioned in your eSIM profile information. If yes, please set the correct APN for your eSIM. Toggle Airplane mode ON and OFF and check the connection again.

You can track your data usage details directly from your phone settings. For iOS: Go to Settings->Cellular and scroll down. For Android and other OS: Go to Settings-> Network & Internet and view your eSIM details. Please refer to your device manual for exact instructions.
If you finish your package and need more data, simply buy any package of your choice and repeat the activation steps.

Note: While principles of eSIM activation remain the same, installation flows may vary slightly from one phone to another. Please refer to the online support of your smartphone manufacturer for an exact step by step tutorial.
If you have any further queries please contact your account manager or our support desk

Question 15

How to activate the eSIM?

Accepted Answer

eSIM Download and Activation Instructions
1- Make sure that your phone is connected to the internet with a stable WiFi connection.

2- Download the eSIM profile:
iOS devices: Open your camera app as if you are going to take a picture and point it to the QR code .

Android and other OS: Go to the Cellular/Mobile network settings of your eSIM capable device and follow the instructions to Add Cellular Plan / Add Mobile Network.

Smartwatches and other wearables: Please refer to manufacturer instructions

3- Assign Cellular / Mobile Data access to your eSIM.

4- Enable Data Roaming

5- Disconnect Wi-Fi and allow the eSIM a few minutes to set itself up correctly according to the country you are in.

Troubleshooting and additional information:

If your eSIM is not connecting to a network, please ensure that Cellular/Mobile Data is assigned to your eSIM and Data Roaming is turned ON. Switch off any Wi-Fi or other internet connection your phone may be using and wait for a few minutes for the eSIM to connect.

If you are connected to a network but data connection is not working as expected, please check if APN is mentioned in your eSIM profile information. If yes, please set the correct APN for your eSIM. Toggle Airplane mode ON and OFF and check the connection again.

You can track your data usage details directly from your phone settings. For iOS: Go to Settings->Cellular and scroll down. For Android and other OS: Go to Settings-> Network & Internet and view your eSIM details. Please refer to your device manual for exact instructions.

If you finish your package and need more data, simply buy any package of your choice and repeat the activation steps.

Note: While principles of eSIM activation remain the same, installation flows may vary slightly from one phone to another. Please refer to the online support of your smartphone manufacturer for an exact step-by-step tutorial.

If you have any further queries, please contact us:

Question 16

Can I install my eSIM now, and activate it later?

Accepted Answer

Yes, you can install your eSIM before arriving in that country and activate your data package once you've arrived. Even if your device attempts to activate your package and connect to a network during the installation flow, it will not be successful until you're in the correct country/region.

Additionally, You can purchase the SIM and activate it within 90 days. Some SIMs will activate immediately upon purchase. Please check the product description for details.